FAQ

I have made payment but order is not processed and I did not receive any order confirmation.
Please drop us a message via the Need Help widget.  Kindly indicate subject as Payment issue and provide the following details: Name of student Payment...
Thu, 31 Oct, 2024 at 11:25 AM
I have entered my card details upon checkout but it did not bring me to the next page.
Kindly confirm if there is no deduction on your card. You may place order using a different browser or clear the cache on your existing browser and try aga...
Thu, 31 Oct, 2024 at 11:27 AM
If I choose delivery, when can I expect my order?
Deliveries will start on 21 November unless otherwise stated on the booklist. We process the orders in the order they are received. Hence, the estimated del...
Thu, 31 Oct, 2024 at 5:58 PM
Can I change my order collection date / time?
For change of collection date, kindly drop us a message via the Need Help widget. Kindly indicate subject as Change collection date and provide the follo...
Thu, 31 Oct, 2024 at 12:20 PM
Can I cancel / amend / change my order for items wrongly ordered?
Kindly drop us a message via the Need Help widget. Kindly indicate subject as Cancel / Edit order and provide Tax Invoice / Order Number (starting with O...
Thu, 31 Oct, 2024 at 12:25 PM
There are missing / wrong items delivered to me, how do I report this?
Kindly drop us a message via the Need Help widget. Kindly indicate subject as Missing / Wrong items in delivery and provide the following details: Tax I...
Thu, 31 Oct, 2024 at 12:34 PM